Thompson Personal Training

Terms and Conditions    New Paragraph

       Payments

• All payments must be made prior to any sessions being undertaken. Failure to make payment will result from in cancellation of payment the personal training package. Payments can be made by bank transfer, standing order or cash. 
  
  Session Cancellations​
• We require 24-hours' notice of any cancellation of sessions. This can be made directly to your trainer, by email, text message, WhatsApp or phone call. If 24-hour notice isn't given, you will lose that session, and no refund will take place. This is in place to ensure other clients can have available slots.

       Expiry and Extensions - Block Bookings

• Block booking packages have a 3-month (10 sessions) and 6-month (20 sessions) validity period, after which time, any unused sessions will be lost and no refund made. This is to ensure we can deliver all your sessions to meet your goals. Your expiry date will be provided to you upon booking your sessions.

       Monthly Subscription Packages

• Our monthly program is designed so that you reach your goals - full commitment is required and prices are lower to reflect this.
• You are charged the same each month regardless of how many sessions you attend and how many days there are in that month. However, the prices are designed so you are not penalised, and it works out cheaper for those who commit.
• Dates, days and times will be agreed during consultation. Sessions can be changed prior to minimum of 24-hour notice for that week, subject to availability via the booking link on the website.
• There is a 3-month minimum commitment to all monthly subscription packages and all clients will pay via GoCardless. One months' notice is required to cancel a monthly subscription package.
• Top-up sessions for monthly subscription packages are available at any time and can only be purchased from your trainer at the single-session rate.

        Refunds

• If for any medical reason you are no longer able to complete any personal training sessions, you will be given a 50% refund on any outstanding sessions, we may ask for proof from your GP. If you decide to stop training for any reason apart from medical reasons or redundancies, you will not be entitled to a refund.